Privacy Policy for Essence Elation
Last updated:11-22-2025
1. Introduction
Essence Elation (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (essenceelation.co.nz) or place an order.
2. Information We Collect
We may collect the following personal information from you:
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Name
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Email address
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Postal address
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Phone number
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Payment information (e.g., credit card or payment processor data)
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Order history
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Any other information you choose to provide when you contact us (e.g., via contact form)
3. How We Collect Information
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Directly from you when you place an order, create an account, or contact us.
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Through cookies and website analytics (to understand how visitors use our site).
4. Use of Your Information
We use your personal information to:
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Process and fulfill your orders
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Communicate with you about your order status
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Provide customer support
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Send marketing communications (only if you have opted in)
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Improve our website and services via analytics
5. Disclosure of Information
We may share your personal data with third parties in the following circumstances:
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With courier / shipping companies to deliver your order
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With payment processors to handle your payments
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With service providers who help us manage our website / analytics
If we transfer your data outside New Zealand, we will ensure that the recipient has adequate protections in place, or we will only send data if you have consented.
6. Data Retention
We will retain your personal information only as long as necessary for the purposes for which it was collected, including for any legal, accounting, or reporting requirements.
7. Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, or alteration. We store data in secure systems and limit access to those who need it.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to ask for corrections where necessary. To do so, please contact us at: [email address or postal address].
9. Privacy Breaches
In the event of a privacy breach that poses a risk of serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
10. Cookies
We use cookies on our website to:
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Help you navigate our site more efficiently
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Collect analytics data about site usage
You can disable cookies via your browser settings, although this may affect your ability to use parts of our site.
11. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you of the changes (e.g., via email if you are a registered customer).
12. Contact Us
If you have any questions, complaints or requests regarding your personal data or this policy, please contact:
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Email: info@essenceelation
